Voltrush Privacy and Data Protection Policy

How We Protect Your Data at Voltrush Casino

We secure every account at Voltrush Casino with 256-bit SSL encryption and two-factor authentication, covering personal details, payment information and gameplay records held in your profile. This data underpins features such as the Rewards tab, the bonus progress tracker and your fiat or crypto wallet, all accessible under My Account.

What We Collect and Why

We collect the identity and address details needed to verify an account, along with deposit and withdrawal history used to apply the stated wagering, limits and payout rules. Verification is requested at the first of: your first withdrawal, 30 days after sign-up or total deposits of AUD 2,000, and requires a passport, driving licence or national ID plus proof of address, uploaded under My Account > Verification.

We only accept registrations from players aged 18 and over, and the same identity checks confirm this age requirement before any withdrawal is approved.

Account Data and Transaction Records

Transaction data linked to deposits and withdrawals is kept so we can apply the stated limits, including a minimum withdrawal of AUD 20, a maximum of AUD 5,000 per transaction and AUD 50,000 per month. This same data lets us honour requests such as cancelling a pending withdrawal from your Transaction History.

We also hold the responsible gaming preferences you set, including deposit, loss, wager and time-out choices, and self-exclusion requests ranging from 3 months up to permanently. These settings are stored against your account so they apply consistently, and any increase to a limit only takes effect after a 24-hour cooling-off period, giving the record time to reflect the change correctly.

Your data also supports day-to-day account access and recovery, and billing or wallet records are kept for as long as your account remains active or as required to resolve a transaction.

Your Rights and How to Exercise Them

You can act on the following points directly from your account or by contacting our team through live chat or email, available 24/7, plus our Help Center.

• Review and update personal details stored on your account via My Account.
• Check verification status and upload identity or address documents under My Account > Verification.
• View deposit and withdrawal records, and cancel a pending withdrawal, from Transaction History.
• Apply or adjust deposit, loss, wager and time-out limits, or request self-exclusion, under account limits.
• Request support on any data matter through live chat, email or the Help Center.

For a full overview of what we offer alongside these protections, see our overview of bonuses, games, payments and support, or manage your limits directly via account limits.